1) Cashback rate for new customers is up to 4.20% while for returning customers, cashback is up to 1.50%.
2) If you change your mind about your purchase, we have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
3) For approved refund, Sephora may provide a refund in a form of credit voucher or via the original payment method. Refund by payment method may take up to 10 working days.
4) Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your bag before checking out.
5) Cash On Delivery is available for purchases of value PHP 10,000 and below (after applicable discounts).
6) Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.
7) Cashback/points will be awarded in 60-90 days.