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Terms & Conditions

1) Refund of a Ticket or any of its unused portion, including taxes, fees, or any other amount either collected by the passenger or on the passenger’s behalf by any third party, shall be subject to the conditions of the ticket and PAL’s Conditions of Carriage.

2) Cancelling of your PAL ticket may be made through the Manage My Booking facility if your ticket is issued directly from any PAL channels. If you opt to refund your ticket, refund penalties may apply.

3) If you cancel a non-refundable ticket, only taxes will be refunded. The refund will be credited to the original form of payment used to purchase the ticket. The refunded amount will follow the payment's original exchange rate.

4) If PAL cancels a flight or reasonably fails to operate a flight according to schedule or fails to stop at a point to which you are destined or ticketed to Stopover, or is unable to provide previously confirmed space, the amount of the refund shall be subject to these Conditions of Carriage, PAL’s Tariffs, and applicable laws, rules, and government regulations.