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Terms & Conditions

1) Due to COVID-19, most refunds for flights are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

2) Refunds for hotel, car, or activity are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.

3) In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:

4) Most hotel and vacation rental bookings can be cancelled without penalty before the hotel or vacation rental's cancellation deadline.

5) The hotel or vacation rental may charge you an additional cancellation fee.