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Terms & Conditions

1) When you place an order with us, we will confirm your order by sending you a confirmation email containing the order receipt. Where applicable, orders will include delivery fees and any applicable tax.

2) If you are entitled to a refund on an online transaction, we will by default process the approved refund amount to FoodPanda Pay as soon as reasonably practicable.

3) Minimum Order Value - Some of our Vendors require a minimum order value before an Order can be placed and delivered to you. Where an applicable order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or to add more Goods to your Order.

4) We is not obligated to provide ingredient information or allergen information on the Platforms. Further, FoodPanda does not guarantee that the Goods sold by Vendors are free of allergens.

5) Please contact us immediately via our in-app customer support chat feature if you wish to cancel your order after it has been placed. You have the right to cancel your Order provided a Vendor has not yet accepted your order.

6) Cashback/points will be awarded in 60-90 days.