1) Cashback rate for new customers is up to 6% while for returning customers, cashback is up to 3%.
2) Althea offers a 30-day unconditional refund to all of its members. If you are not completely satisfied with your purchase, you must contact Althea by email (firstname.lastname@example.org) within 30 days upon receiving the product and we will provide you with some simple instructions on returning your product for a full refund, subject to the following terms and conditions.
a) You must first inform us by email before returning the items(s) for a refund.
b) Product must be in its original packaging upon return.
c) Please include the necessary information (upon contacting us) on the return parcel for us to identify your product and purchase.
d) Item(s) returned is/are not a special order item (stock ordered upon request), or customized products.
e) Refunds will be processed within 7 business days after we receive your returned item(s).
f) You must pay the return shipping postage. Upon receiving your item(s), Althea will reimburse up to ₱100 for your postage fees.
g) We will refund you the purchase price (excluding international shipping charges, if any).
h) International shipping charges (if item(s) is/are shipped free) will be deducted from the total refund of your returned item(s).
i) All refunds and reimbursements (if any) will be in the form of Althea Reward Points.