1) We accept credit / debit / charge cards via a variety of payment methods such as Stripe, GrabPay, GCash via Paymongo to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfil your order.
2) In the unlikely event that you receive the wrong bouquet, get in touch with our Customer Support immediately by calling +63286396736 and our friendly Customer Happiness Executives will help solve it and make it right.
3) To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team.
4) The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund.
5) In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered.
6) We are always happy to answer the questions you might have about our service. You may reach us via Facebook Messenger (bottom left button) or via live chat (bottom right button).
7) Cashback/points will be awarded in 60-90 days.