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Foodpanda x Pasko
*terms and conditions may apply
SHEIN x Music Fest
*terms and conditions may apply
Foodpanda x Eat Na
*terms and conditions may apply
1) If you wish to return your item(s), please contact us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details!
2) Returns without prior communication with us will not be accepted.
3) Returns made will be refunded in your original form of payment.
4) If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
5) Returns on customized item(s) for reasons other than CASETiFY error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
6) Shipping fee and express shipping fee are non-refundable.